Frequently asked questions

What types of hotels and sightseeing are available to be booked with Amtrak Vacations?

Your customers can select a 3-, 4-, and 5-star all on the same trip - the choice is theirs. When it comes to sightseeing and activities, we have a huge variety of choices from small group excursions to private tours in many of our destinations. For more information, please speak to your Rail Holiday Specialist at the time of booking.

Are the packages with Amtrak Vacations customisable?

There are many options available for customising your customer's rail holiday. We can add hotel nights to give them extra time to explore a destination, or add in additional destinations to help them discover new ones! We can also add transfers for ultimate ease and convenience, and have an extensive range of sightseeing options, so they can make the most of their trip. For more information, please click here to learn more about holiday customisations and/or speak to your Rail Holiday Specialist at the time of booking.

What are the best-selling destinations for Amtrak Vacations?

Our Independent itineraries, including multi-country, multi-city, pre-post cruise, rail and sail, luxury, and more, could be just what your customer is looking for. To check out our top trending destinations, trips, and resources, please click here.

When does Amtrak Vacations send out travel documents?

Once you book with your customer's deposit or full payment, a confirmation email and invoice will be sent to your email within 24 hours. After we receive full payment, your customer's travel documents will be sent to you by email 14-21 days prior to their departure with Amtrak Vacations. If you booked for your customer within 21 days of travel, please keep in mind that you will receive their documentation closer to your departure date.

*Please note: Select rail services are only provided as paper documents. In that case, we will send them to you by mail in addition to your electronic vouchers.

Do you offer a Travel Agent Discount?

Yes, we offer agents the opportunity to design their very own independent familiarisation trip with our Travel Agent discount of 20% for you and up to 3 travel companions. For more information about designing your own independent FAM, please click here.

How do I login to the Travel Agent Toolbox?

To visit the Travel Agent Toolbox, please click here. Here you can enter your IATA (or other Travel Agent ID number) and email address to access a variety of resources that we have curated for you to help promote and plan your customer's next rail journey with Amtrak Vacations.

What else do you offer besides train tickets?

We connect the dots and offer a full range of customisable holiday packages that include train tickets, hotels, tours, transfers and more.

How soon can we book?

Amtrak Vacations can help you book anywhere from today to 2 years out. And all you'll need to secure the space and lock in the rate is a small deposit.

Do you always include transfers from the train station to the hotel or from the airport to the hotel?

Not currently, but most of our hotels are strategically placed (typically within the city centre in most cities) and are often a short walk from the train station. We do provide airport transfers in most cities, and often there is even a train that can take guests from the city centre to the airport upon departure. Should your customers prefer to have private transfers organised, then these can easily be added at the time of booking. For more information, please speak to your Rail Holiday Specialist at the time of booking.