Amtrak Vacations Terms and Conditions
Updated May 27, 2020
Please note: The following terms and conditions apply to customers in the United States. The terms and conditions for customers in Canada can be found here.
For new reservations booked by September 30, 2020, click here for Covid-19 Maximum Flexibility Terms.
HOW TO MAKE A RESERVATION:
To make a reservation visit our website at www.AmtrakVacations.com, see your local travel agent, or call Amtrak Vacations®!
Your payment signifies your acceptance of these Terms and Conditions, which are subject to change.
Any remaining balances are due 120 days prior to departure for Rail and Sail packages and 60 days prior to departure for all other packages.
- Amtrak Vacations® accepts Visa®, MasterCard®, Discover® Card, American Express, and checks. Your booking is not confirmed, and payment is not deemed made until the deposit is received by Amtrak Vacations® and you receive a confirmation invoice. Your reservation will be automatically canceled if the final payment is not received by Amtrak Vacations® by the final payment due date. On certain departures, full payment may be required at the time of booking to hold or confirm space for you.
- If you pay your deposit with a credit card, Amtrak Vacations® will automatically charge the balance due at the final payment due date to the same credit card used to make your deposit payment.
- Bookings within 14 days of departure will be subject to a $35 expedited mailing fee if physical documents need to be dispatched. Any documents delivered outside of the USA will incur a minimum fee of $50. The actual cost will be advised at the time of booking. No fee will be charged if the trip does not require physical documents and electronic documents are accepted by suppliers.
BOOKING CHANGES AND CANCELLATIONS:
To make a change or cancel your vacation, contact your travel agent or call Amtrak Vacations directly.
A fee of $25 per person (per change) will be charged by Amtrak Vacations for any alteration or revision made to a reservation after deposit or payment is received. These changes include but are not limited to changing the date or time of service, changing a class of service, adding or removing activities or travelers, or any other change to an itinerary that was printed on the original invoice. Any revision made to a booking may result in the loss of the confirmed rail seat or Sleeping car accommodations. Amtrak Vacations cannot guarantee the availability of requested changes. Changes after documents and tickets are issued may be treated as cancellations, depending on the change requested. If you make a change after travel documents are issued, you may need new travel documents. Amtrak Vacations charges a re-ticketing fee when it is necessary to reissue physical rail tickets. Before new tickets can be issued, the original tickets, if any must be returned at your expense by a traceable delivery service to Yankee Leisure Group Attention: Ticketing, 500 Cummings Center, Suite 3100, Beverly, MA 01915.
CANCELLATION CHARGES FOR ALL PACKAGES (EXCLUDING RAIL AND SAIL):
Cancellation Charges for Rail and Sail Packages
Future Travel Credit for Rail & Sail packages including cruise reservations may be subject to additional terms (See “Special Terms” below).
Future Travel Credit for Rail & Sail packages including cruise reservations may be subject to additional terms (See “Special Terms” below). Please note that any request for refunds is subject to the cancellation schedule above even if the entire trip is not being canceled; no credit will be made for unused services that the traveler voluntarily elected not to use or modified in any way.
FUTURE TRAVEL CREDIT:
Future travel credits are valid for 24 months from the date of issue and may be used on any reservation on any available date with any of the YLG family of brands (Amtrak Vacations, Yankee Holidays, or Railbookers). Future Travel Credits are non-transferable and are not redeemable for cash. Future Travel Credits issued to those passengers who purchased the Trip Protection Option will have additional benefits, see below.
TRAVEL PROTECTION OPTION (TPO):
PART A – BENEFITS PROVIDED BY AMTRAK VACATIONS®
Trip Protection Option Up to Trip Cost. Cancellations must be made before noon Eastern Time on the last business day prior to the first services offered by Amtrak Vacations. The Trip Protection Option will receive a future travel credit for the full value of the reservation including the price of the Trip Protection. Customers will have the flexibility to apply their credit to travel on any one of our 3 brands; Amtrak Vacations, Yankee Holidays, and Railbookers. This Future Travel Credit will not expire and may be transferred to family or friends with notice from the original passenger(s). This
The TPO must be purchased at the time of booking, or when the deposit is paid and is nonrefundable and nontransferable. Carefully read the Cancellation Waiver & Insurance Plan brochure, the link to this is included on your invoice. The TPO does not cover cancellation or “no shows” on the day of departure. A “no show” is defined as a failure to notify Amtrak Vacations of cancellation prior to noon Eastern Time on the last business day prior to departure. Note: The TPO does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund credit of the person who cancels. The division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.
Payment of TPO (if chosen) must be received by Amtrak Vacations with your Deposit. The TPO is nontransferable and valid for each applicant only.
WHERE TO PRESENT PART A CLAIMS:
To cancel your vacation prior to departure, contact your travel agent who will notify Amtrak Vacations or call us during normal business hours, which are Monday through Friday 9:00 a.m. to 5:30 p.m. Eastern Time. When filing a claim, please send any/all unused travel documents to Amtrak Vacations, Attn: Claims Department, 500 Cummings Center, Suite 3100, Beverly, MA 01915-9959.
PART B – UNDERWRITTEN BY UNITED STATES FIRE INSURANCE COMPANY:
The Travel Protection Plan also includes a 24-Hour Traveler’s Assistance Service, Helpline, Pre-Trip Travel Services, and Medical Assistance through Generali Global Assistance.
INFORMATION YOU NEED TO KNOW:
Benefits on this page are described on a general basis only. There are certain restrictions, exclusions, and limitations that apply to all insurance coverages, including an exclusion for pre-existing conditions. This advertisement does not constitute or form any part of the Plan description or any other contract of any kind. Plan benefits, limits, and provisions may vary by state/jurisdiction and not all coverages are available in all states/jurisdictions. To review full plan details online, go to www.tripmate.com/wpF428W. Plan payments are for the entire Travel Protection Plan, which consists of Part A, provided by Amtrak Vacations, Insurance Benefits underwritten by United States Fire Insurance Company, and Non-Insurance Services.
INSURANCE BENEFITS ARE UNDERWRITTEN BY:
United States Fire Insurance Company, 5 Christopher Way, 2nd Flr, Eatontown, NJ 07724 under Policy Form Series T210 et. al. and TP-401 et. Al.
Trip Mate, Inc. (in CA & UT, dba Trip Mate Insurance Agency CA license # 0805270) 9225 Ward Parkway, Suite 200, Kansas City, MO 64114, 1-833-297-2255, [email protected]
The Travel Protection Plan Cost is non-refundable (after the state required free look period).
TRAVEL RETAILER DISCLAIMER:
Amtrak Vacations is not an insurer and does not have any liability for any coverage amounts. As a travel retailer, Amtrak Vacations is not qualified or authorized to answer technical questions about the benefits, exclusions or conditions of any of the insurance coverages in the plan or to evaluate the adequacy of your existing insurance coverage. Amtrak Vacations and its employees may offer and disseminate travel insurance under the direction of Trip Mate. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this plan with your existing life, health, home, and automobile insurance policies. If you have any questions about this coverage, contact Trip Mate at 1-833-297-2255.
Purchasing a travel protection plan is not required in order to purchase any other products or services offered by Amtrak Vacations.
WHERE TO PRESENT PART B CLAIMS:
Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114 Trip Mate* 9225 Ward Parkway, Suite 200, Kansas City, MO 64114, Go online to travelclaimsonline.com or you can call 1-833-297-2255 Your Plan # is F428W
*In CA dba Trip Mate Insurance Agency.
Rail and Sail, special events and peak travel periods may require a surcharge and may be subject to special payment, change and cancellation conditions. Cancellation conditions for Rail and Sail packages stipulate that Future Travel Credits for such packages may require passengers to use their FTC on a similar Rail and Sail package, and expiration dates for these credits may vary based on terms provided by the specific cruise supplier. Amtrak Vacations® cannot apply advertised promotions retroactively to existing reservations. Prices advertised may not be valid for group travel. In the case of human or computer error, Amtrak Vacations reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to accept the updated reservation, provided Amtrak Vacations is informed of the desire to cancel the reservation at the time notification.
All vacation prices are based on rates known at the time of publication and expected to be in effect at the time of departure. Prices do not include airfare or rail from your home gateway. Not all accommodation types are available on all vacations. Prices are subject to change without notice and all reservations are subject to availability. Prices listed are quoted in U.S. dollars, per person, double occupancy. Our lowest prices may not be available on all days or for all sales. Single, triple, quad, and child hotel rates may be available upon request. Not all accommodation types are available on all vacations.
TOUR PRICES DO NOT INCLUDE:
Tour prices do not include gratuities, baggage handling, and other incidental charges. Where rental cars are available, the rental does not include state and local taxes, airport fees, drop fees, loss damage waiver (LDW), gasoline and surcharges on rental cars for drivers under age 25 (where applicable).
Speciﬁc requests must be made at the time of booking and will be honored at the discretion of a hotel or attraction supplier. Bedding requests are not guaranteed. At some hotels, there will be an additional charge if a crib or a rollaway bed is required, payable directly to the hotel.
Individuals with mobility impairments and /or disabilities requiring special assistance, treatment, or facilities must communicate any special needs to Amtrak Vacations® when booking.
EVENTS BEYOND OUR CONTROL – FORCE MAJEURE:
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity, and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, global pandemic, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.
VISA AND PASSPORTS:
You are responsible for obtaining and paying for all visas and passports, for meeting all health and other requirements, and for any documents required by the laws, regulations, order, and/or requirements of the countries you will visit. Non-U.S. citizens must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. Amtrak Vacations® is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and Amtrak Vacations® cannot accept liability for any passenger refused entry onto any transport or into any country due to the failure of the passenger to carry correct documentation. All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. The process of obtaining a visa and/or passport can take up to three months or more.
Some government agencies in foreign countries require Amtrak Vacations® to collect and pass on certain personal and other details related to you, including but not limited to government-issued identification and passport details. If you fail to supply the details as requested fully and accurately, your trip may be interrupted or canceled. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.
To enter and leave Canada, all U.S. citizens must carry proof of citizenship such as a valid passport or passport card. Noncitizens must have a valid passport, visa, or alien card that permits entry into Canada. A “multiple entry” visa for return to the U.S. may be required. You are responsible for obtaining and paying for any visa, passport, or documentation needed. Passengers traveling on Amtrak® rail into Canada must provide a date of birth, citizenship and passport information at the time of reservation. Amtrak Vacations is not responsible for any passenger that is denied entry into Canada. If the remaining portion of the trip must be canceled, the passenger is subject to the cancellation fees noted above and is responsible for all fees to return home. Contact the Canadian Consulate before traveling for current and further information. Information accurate at the time of printing.
- Hotels listed in the itinerary are intended to be used for all departures but cannot be guaranteed. In the event, a hotel is not available an alternate hotel of equal or higher value will be used. No refunds are provided for hotel changes, and cancellation charges above will apply.
- Hotel ratings and categories are meant to generally describe the differences among hotels, rooms, and amenities. Ratings are not warranties of the properties used.
- A minimum-stay rule may apply at some hotels
Travel documents will be sent approximately 21 days prior to your departure after Amtrak Vacations® receives full payment.
RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF THE AMTRAK VACATIONS®:
Yankee Leisure Group (YLG) and/or Amtrak Vacations (AV) does not operate or control the accommodations, venues, modes of transportation, or any company that provides any of the activities on your vacation. Collectively, those separate and distinct entities are known as the “Operator(s).” Neither YLG, AV nor the actual Operator nor its agents or affiliated entities (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person, not its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer or employee. The released parties shall not be liable for indirect, special, or consequential damages. All baggage and personal effects are always and in all circumstances at the risk of the guided vacation/holiday participant. YLG and AV recommend that guests obtain baggage insurance. The Operators, carriers, hotels, and other suppliers who provide services on your vacation/holiday are independent contractors; they are not agents, employees, or servants of YLG, AV, or its associated companies. All certificates and other travel documents for services issued by the Operator(s) are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent, or otherwise.
Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. These risks are not an exhaustive list but are examples of many kinds of risks. You are voluntarily participating in these activities with the knowledge that there are significant dangers involved, and you hereby agree to accept any and all risks. As lawful consideration for the agreement with YLG and AV to participate in such trips and activities you agree you will not make a claim against YLG and/or AV, its related companies or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however, caused, as a result of or related to your contracting for, traveling to or from, or in any and every other way participating in the trip. You release YLG, AV, and its related companies and its personnel from any and all claims, known or unknown, arising from contracting for, traveling to or from, and in any and every way participating in a trip. This release of liability and assumption of risk agreement is entered on behalf of you and all members of your family and party, also including minors accompanying you. This agreement also binds your heirs, legal representatives, and assigns.
- Amtrak Vacations® “package prices” are subject to change without notice.
Products and services are subject to change without notice. Call your Travel Agent or Amtrak Vacations® at 1-800-268-7252 for information.
RESPONSIBILITIES AND LIMITATIONS OF LIABILITIES OF THE NATIONAL RAILROAD PASSENGER CORPORATION (AMTRAK®):
Amtrak is responsible for only the rail transportation it provides in connection with tour packages. Amtrak disclaims liability, and is not responsible, for (1) any act or omission of Amtrak Vacations® or any other service provider; or (2) any accommodations, services, features, or other transportation of the tour package.
All rail passenger transportation via Amtrak shall be provided under its terms and conditions of carriage which shall constitute the sole contract between Amtrak and the purchaser of these tours and/or passenger(s).
Fares, time schedules, routes, equipment, services, products, accessibility information, customs information, and all other information are (1) not guaranteed, (2) provided “as is” without any warranties of any kind, either express or implied, (3) subject to change without notice and (4) form no part of the contract between Amtrak and a customer. A possibility exists that there may be errors or inaccuracies. Although Amtrak attempts to ensure accuracy, Amtrak makes no guarantees as to the completeness or correctness and disclaims any liabilities for any errors.
Amtrak disclaims liability for inconvenience, expense or damage resulting from errors, shortage of equipment, or delayed trains, except that when such a delay causes a passenger to miss a guaranteed connection, Amtrak will provide alternate transportation on Amtrak, another carrier or overnight hotel accommodations at the discretion of Amtrak. Amtrak acts only as a selling agent for thruway connecting carriers and disclaims liability for travel on other carriers.
Neither Amtrak nor any of its subsidiaries, affiliates, licensors, suppliers, advertisers or sponsors, nor our or their directors, officers, employees, contractors, consultants, agents or other representatives, are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages (including, without limitation, damages for loss of business or lost profits), under any contract, negligence, strict liability or other theory arising out of or relating in any way to any product or service purchased from or through Amtrak.
Amtrak assumes no liability for fragile, valuable, perishable articles or untagged baggage.
Amtrak reserves the right to refuse to carry passengers who pose a hazard to health, safety, or security or whose conduct is objectionable in Amtrak’s exclusive judgment.
By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this brochure, to the limitations of liability and responsibilities set forth above.
The above terms and conditions are subject to the laws of the Commonwealth of Massachusetts and any claim must be brought in a court of competent jurisdiction in the Commonwealth of Massachusetts.
Products and services described on this page are subject to change without notice. Call your travel agent or Amtrak Vacations for information. This Amtrak Vacations website and its contents are copyrighted by the National Railroad Passenger Corporation. Copyright © 2020 National Railroad Passenger Corporation. All Rights Reserved. Acela®, Amtrak®, Amtrak Express®, Amtrak Metropolitan LoungeSM, Amtrak Vacations®, Auto Train®, California Zephyr®, Capitol Corridor®, Capitol LimitedSM, Cardinal®, Cascades®, City of New Orleans®, ClubAcela®, Coast Starlight®, Crescent®, Empire Builder®, Hiawatha® Service, Lake Shore Limited®, Pacific Surfliner®, Pere Marquette®, San Joaquin®, Silver Meteor®, Silver Star®, Southwest Chief®, Sunset Limited®, Superliner®, Texas Eagle®, U.S.A. Rail® Pass, Viewliner® and YOUR CAR, YOUR STUFF AND YOUSM are service marks of the National Railroad Passenger Corporation. The Downeaster is a service mark of the Northern New England Passenger Rail Authority.