New Facial Covering Policy

For your safety and the safety of our employees, Amtrak is now requiring all customers to wear a facial covering over their nose and mouth. Amtrak customer-facing employees are also required to wear facial coverings. The CDC recommends the use of facial coverings to slow the spread of the virus and prevent transmission.

Physical Distancing

To maintain CDC recommendations for physical distancing on board our trains, we are limiting bookings to 50% capacity. In addition, signage has been added to our stations to help travellers maintain safe distances in highly trafficked areas. We have also installed transparent protective barriers at many station ticket counters across our network.

Enhanced Cleaning Protocols

We have increased the frequency of cleaning services on board trains and at our stations. In addition to steam cleaning the carpets, the trains are sanitized with misting machines daily before entering service.

Cashless Service

For the safety of our customers and employees, we are temporarily accepting cashless payments only, in stations and on trains.

With Maximum Flexibility, we give travellers who book new reservations through 30 September 2020, the option to change their travel dates or cancel their rail holiday up to 5 days prior to departure without incurring any change or cancellation fees. Any existing reservations can be rescheduled up to 5 days prior to departure without incurring any change or cancellation fees.

If customers choose to cancel, they will be issued a future travel credit, which is valid for 24 months and can be used toward a new reservation with any of our brands, destinations, and itineraries for any travel date and length of trip without penalty*.

*Additional restrictions may apply for any rail vacation that includes a cruise component.